Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Heimdall (“Heimdall,” “we,” “us”). By using the service, your practice agrees to these Terms.

1. The service

Heimdall helps healthcare practices analyze denied insurance claims and draft appeal letters. Heimdall is a drafting and estimation tool only; it does not submit appeals or guarantee any outcome.

2. Accounts

Accounts are provisioned by Heimdall. You are responsible for keeping your credentials secure and for all activity under your account.

3. Acceptable use

• Use the service only for lawful purposes and for claims your practice is authorized to handle.
• Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the service.
• Do not upload content you do not have the right to submit.

4. AI-assisted output

Heimdall uses AI to estimate appeal success and to draft letters. Output may contain errors and must be reviewed by a qualified person before use. Heimdall is not a medical, legal, or billing advisor, and all clinical, financial, and submission decisions remain with your practice.

5. Intellectual property

Heimdall and its underlying software are owned by us. You retain rights to the documents you upload and the letters generated for your claims.

6. Disclaimers & limitation of liability

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Heimdall is not liable for indirect or consequential damages, or for any denied, reduced, or unrecovered claim amounts.

7. Termination

Either party may terminate access at any time. Provisions that by their nature should survive termination will survive.

8. Changes

We may update these Terms; material changes will be communicated to your practice.

9. Contact

Questions about these Terms? Email hello@heimdallclaims.com.